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Customer Reviews

From 92 reviews
rosemary liptrott

I have a female Bichon Frise 10 month old puppy I have used the service here several times

and ready to make another booking. The staff appear to enjoy what they do

and genuinely care about the pets in their care its not just a job

Thankyou…

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via Google
Pat Schmid

The facility is extremely clean. Staff members are frequently sanitizing areas of the resort.

Each pet has their own room, not a cage. Bass Pet Resort has various levels of "services" and activities for your pet, based on owners' desires …

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via Google
Deborah Inzirillo

Our dog Lucky has seizures that are frequently brought on by excitement, especially when he plays with other dogs. The staff was so attentive and took excellent care of our boy. They called me whenever he had a seizure and let me know how …

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via Google
Bob Anderson

We leave our dogs there whenever we go away on vacation Or have to go away from home; always the best care and communication and pet services

via Facebook
Matthew Doherty

Very nice and professional place. My dog thoroughly enjoyed himself and was very energetic and happy when we came to pick him up.

via Google
Michael Boyd

Took great care of my lil dawg. They love their animals. They even write you a little report about what your pet did that day. To show they care for your pet. Nice and friendly people. They offer alot of options there for pets from grooming…

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via Google
J. Arguello

Bass has always taken excellent care of my dog. Zeus loves it there. He has in own room with a/c and tv. They have playtime and walks in their beautiful surroundings. I recently boarded my cat for the first time and was a bit anxious about …

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via Google
Beth Burkhead

We were very pleased with Bass Pet Resort. We have senior pets and were very concerned about boarding them, but we did not have to worry, the staff made sure that they received excellent care.

via Google
Abraham Garcia

Always a great experience every time! All staff is very helpful. Hilda provides great customer service and Will the training person is very knowledgeable. The place is clean, there's lot of room for your dog to play. We are very happy with …

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via Google
Ramon Cortez

Great customer service, clean premises. Our doggie stayed there with a smile in his face.

via Google
T J

Great place ! They really take good care of your furry family member(s)

via Google
Kat McKinstry

I highly suggest letting you pet stay here overnight. My dog Shelly is one hard dog to deal with. Disney’s pet resort won’t take my dog simply because she is handicapped. And that’s unfortunately most places in the orlando area. However I’m…

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Response from business owner

Thank you for the kind words. We love shelly's spunkyness!

via Facebook
Mary P

My friend and I  both have had our "kids" here.  My cat is a handful but he is well cared for.

Michael Biggert

Bass is a good, clean and friendly place to drop off your furry friends when you're in the Orlando area. We were visiting Disney for a few days. Our old boys had a good time at Bass. We would definitely kennel our guys here again. Thanks to…

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via Google
joseph king

I have been using Bass Pet for seven years, they have very knowledgeable staff available for all services and I can personally vouch for that. I take my dog Pearl their twice a year, and have never had a need to challenge their services, …

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via Google
Sarah Masgai

Staff is amazing! They love our dog like she is family. She goes full time to daycamp and is always happy to get there to play with her friends!! We have also boarded there and were just as happy!! Highly recommend

via Google
Doris Cobb

My dog Dutch has been boarded here twice! The first time I teared because before I left, he was alrrady outside playing with other dogs and was so happy! The staff is caring, and exhibits a high amount of skills in dealing with a variety of…

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via Google
Shauna Mitchell

Great location for pet boarding when visiting Disney. Front desk Staff was very friendly and made sure my dog ASTRO felt welcome. The dog spa for him was Awesome. Two thumbs up.

via Google
Denice Kunz

There’s no other place I’d leave our dog Bimmer with than Bass Pet Resort. The level of care and love they give is amazing. Bimmer loves the group play and attention and seems to always be so happy when we bring her there. I’ve never had …

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via Google
Kim Odom

I loved Bass Pet Resort & Spa. We took our American Bully on vacation with us and I didn't want to leave him in the kennel on the day we went to the amusement park. My dog seemed really happy and in good spirits when I picked him up. Only …

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via Google
Steve Murray

Awesome staff. They are all very loving and caring. And the front desk are very friendly.

Response from business owner

Thank you Steve!!

via Google
Carla Tondi

We have been using Bass Pet Resort for over 5 years and our German shepherd loves it. I feel confident in the staff and know she is in a safe and clean environment. We highly recommended Bass Pet Resort. Thank you all for taking such good …

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Response from business owner

Carla, we love having Rizzo visit!! We can't wait to see Rizzo again...

via Google
Kaleigh Filabaum

This place has been nothing but absolute perfection with my family and my fur baby, Jackson. I was recommended this facility by my pup’s vet when I was all out of all other options. They are well known for not just working well with but …

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via Google
michele murphy

I have nothing but positive experiences with the staff at Bass Pet Resort & Spa! Facility is impeccably clean, grounds are well maintained, no animal odors. Staff very friendly & takes great care of my finicky fur babies. They followed all …

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Response from business owner

Thank you Michele!! We look forward to having your fur babies back..

via Google
Blythe Moorhouse

This is a carefully operated and maintained pet facility. The staff truly works hard to keep the animals happy and make them feel loved during their stay. Highly recommend!

via Facebook
Laura Blair

I love bass pet and spa!! I bring my dog Lilly there everyday because I am a teacher and she can’t be at home. She loves it! I love how nice the people are and I love that when I have a late meeting that they have after hours that I can …

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Response from business owner

Laura, thank you so much!! We really love having Lilly here...🐶🐶🐶

via Google
Burk Seymore

Excellent . Can be pricey so be sure to look at what you are having done. They have helped me out at last minute and been great. Brodie can home happy healthy and clean. Thank you !

Response from business owner

Thank you Burk, we look forward to the next time Brodie visits..👍🐶

via Google
Kristy Harris

I absolutely love Bass Pet Resort... They took great care of Luke and Meisha. And I loved that they called to let me know that Luke's allergies were acting up and he was getting a rash...

They will be back in late October for another …

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Response from business owner

No problem Kristy, we loved having Luke and Meisha and look forward to their next visit.🐶

via Google
Margaret Tropea

What a wonderful Staff at Bass Pet Resort. My dog came out so happy. I would definitely use them again.

Response from business owner

Great Margaret, we look forward to seeing you again!

via Google
David DiPasquale

We use Bass Pet Resort and Spa every time we have to travel. We know our babies are in good hands. Staff is always very polite and professional.

Response from business owner

Thank you David, we can't wait to have your babies back!!

via Google
Debra Hall

Everyone is awesome and our dog loves going there!

Response from business owner

Thank you, Debra! We appreciate your feedback!!

via Facebook
heidi hardman

I love this place. I have driven an hour to board here because I think they are that good. They really get to know your dog and they do get lots of play time vs other places I have been where they just keep them in cages most of the day …

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Response from business owner

Thank you Heidi for the kind words, we really appreciate it..

via Google
Jacqueline Behar

I first used Bass pet resort while evacuated during a storm. It was fantastic! The space is great for pets of all sizes. The staff is friendly and provide great service. I’ve used them several times and am always very happy with the service…

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Response from business owner

Thank you Jacqueline for taking the time to review us. We really appreciate it.

via Google
Christine Cromer

I am always comfortable with leaving my fur babies ( dogs ) with the staff at Bass. I have used both daycare and boarding. The staff is always caring and patient with me and my dogs. They take their time during check in to make sure all …

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Response from business owner

Thank you so much for your kind words, Christine! We love your fur babies just as much as you do!!

via Facebook
Tammy Stuart

When we travel it is sometimes hard to find a good daycare for my service dog. Bass allows Lucy to enjoy her vacation every day as much as we do and when we pick her up she is happy and exhausted. I am a very firm believer that even as a …

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Response from business owner

Thank you Tammy, we love having Lucy visit!!

via Google
Leslie Fier

Bass Pet resort should be recognized and celebrated for the help and support they provide to local shelters and rescues. The resort helps with free boarding for e-list dogs until a foster can be found, boards dogs when fosters back out and …

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Response from business owner

Thank you Leslie for the kind words 🐶🙏

via Google
Maria Carlson

The people are great and made sure that my dog was comfy and provided him his medicine while we were away. I recommend

Response from business owner

Thank you Maria, we look forward to having your pup back again. 😊

via Google
Gabrielle Barrows

They took great care of my dogs while I was away. Everyone is so friendly!

via Facebook
Cathe Osborn

Bass Pet Resort and Spa definitely has a big heart for animals. They offered free boarding for a wonderful rescue group in Orange County who rescue pups on euthanasia list, Bass also will board pups being fostered if problem arises until …

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Response from business owner

Thank you Cathy, we are happy to be working with Pitty Party..

via Google
Mayson Jones

Bass Pet Resort & Spa is a beautiful facility and the owner has an extremely kind heart. The owner helps with a local rescue and has helped save rescue dog lives! I 100% recommend bringing dogs here! Awesome place.

Response from business owner

Sarah and "Pitty Party" have been wonderful to work with. We are happy to part it.

via Google
Miss LolaLiz

I know of this pet resort through word of mouth from a local nonprofit dog rescue. This resort helps board shelter dogs who need a place to stay until they can find an adopter or a foster home. What an amazing thing to see from a business! …

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Response from business owner

Thank you Miss LolaLiz, we look forward to meeting you.

via Google
Brittany Johnston

5 stars! They do an amazing job caring for the dogs and also supporting community rescue efforts. Highly recommend boarding your pups here.

Response from business owner

Thank you for your kind words, Brittany! ❤️

via Facebook
Drew Van Bart

Patty and her staff are the most amazing people ever who truly care about each and every pets needs. They are the best I’ve ever had!!!!

Response from business owner

Thank you Drew, we appreciate the kind words ❤️

via Facebook
TULIN RIVERA

The staff is wonderful and from the time you walk in, it is a positive experience. It is great to know that there is a place where our pets remain safe, other than our own home. Because we have been using the services for several years, we …

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Response from business owner

Thank you so much Tulin, we really appreciate the review. 😊

via Google
Brenda Betancourt

The staff is GREAT!!!! I feel that my dog Rocky feels that his home.I called at least one time and always is great news. I feel so happy and keep enjoying my vacation.I know that Rocky is been treated good because of his behavior when his …

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Response from business owner

Brenda, thank you for taking the time to leave such a kind review. We really appreciate it. We love having Rocky anytime!! 😊👍

via Google
Jonathan Spencer

A huge service to the community. Thank you for all you do!

via Facebook
Cassiope Ann

5 Stars, well deserved for the caring & committed staff as well as the owner who is an angel

Response from business owner

Thank you for the kind words ❤️

via Facebook
Patricia Olson

They are the best with my babies!

Response from business owner

Thank you for the kind words, Patricia ❤️

via Facebook
Kathy Snavely

They truly care about animals! 5-Stars!

Response from business owner

Thank you Kathy for the beautiful words! ❤️

via Facebook
Kimberly Broom

amazing place, heard a lot of great things.

Response from business owner

Thank you so much, Kimberly!

via Facebook
Sheryl Heggi

The staff at Bass Pet Resort & Spa are so loving and caring! They genuinely love pets and are experienced with all situations! I trust them to keep my dog happy and healthy each time I travel. Highly recommend!

Response from business owner

Thank you Sheryl. We love having Ryder visit, and we look forward to seeing him again.. 🐶

via Google
Adam Fearon

We usually board our elderly dog at another place that happened to be full during our trip. They had suggested Bass Pet Resort and am I glad they did. Im not even sure jasmine missed us the whole week. They made sure she was comfortable on …

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Response from business owner

Thank you Adam!! Please keep us updated about Jasmine, including pics. The staff have all seen the video and want more..lol We look forward to having Jasmine back.

via Google
Janet McKay

I board my dog rarely, but when it has become necessary, I haven't hesitated to use Bass Pet Resort. Every experience there has been good. I trust the personnel there to take excellent care of my boy.

Response from business owner

Thank you Janet... We love having Buddy visit!!

via Google
Michelle Yore

This was my dog's first visit, and he had a great time! He was walked multiple times a day, and had the opportunity to play with other dogs. The staff is very responsive, always happy to answer questions and give an update on your pet.

Response from business owner

Michelle, we are glad Bailey had great time, we had a great time with him. Thank you for the review!!! We look forward to having Bailey back again....🐶

via Google
Kimberly Ritchie

We took our Bella here while we visited Universal. The staff at check in were so helpful. We chose the package that offered more walks and playtime. When we picked Bella up she was happy to see us but clearly liked being with the staff. We …

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Response from business owner

Kimberly, we loved having Bella visit with us. Thank you for the glowing review, we look forward to having Bella back again. 😎👍

via Google
Mike Smyth

Staff very friendly. Dog was happy and clean when we picked him up. Facility is nice and very convenient to theme parks and surrounding hotels. No surprises. Will be using Bass Pet Resort again.

Response from business owner

Thank you Mike, we appreciate you taking the time to review us.... 😎

via Google
Ralph P

I was very happy with your services

Edwin & Maria G

Everything was perfect.Thank You

Tamara M Cervi

Our pup, Rua, has been staying here for the past 10 months, at least twice a month for overnight stays and daycare at least twice a month. She is excited to leave me behind when the staff takes her out of my hands. I love the report card …

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Response from business owner

Thank you Tamara! We appreciate the kind words. Rua is always so much fun!

via Facebook
Carla Pisaniello-Tondi

We Have been using Bass Pet Resort for about 5 years and we are very happy each time . Our German shepherd Rizzo loves going too. We highly recommend Bass Pet Resort.

Response from business owner

Thank you, Carla, for the lovely words. We do love Rizzo!

via Facebook
Donna Barrows

dogs seem happy when they are there

dogs go right in with no problems when that happens with our dogs i know they are in good hands. it makes me feel better leaving them

Response from business owner

Thank you for your kind comments! We look forward to seeing you again soon!

via Facebook
Brandi Delk

Bass pet resort and spa is one of the best places we have ever seen. they are always friendly and take time up with our fur baby. I would highly recommend them. they always give us a behavior report on our fur baby, it make us feel good …

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Response from business owner

Brandi, we love having Bear here!! Thank you for the kind review..😎

via Google
Int'l J

Clean facility Professional Service, great location. If you're going to Disney World or any of the other attractions in and around Orlando this is the perfect place to leave your pet. The rates were much much better than the rates where I …

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Response from business owner

Thank you Int'l J, we look forward to having back on your next trip down here.

via Google
Karen Jennifer Enix Wheeler

My dog is always well cared for. The folks at Bass are kind and caring. My dog gets his medicine consistently and gets very excited the night before when we “pack his bag”. He is up very early the next a.m. and anxious to go. I am very …

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Response from business owner

Thank you for the kind words, Karen!

via Facebook
Suzanne Desmarais

Great place to bring your pet. My dog actually loves going. He get play time and tucked in at night . I bring his bed and it's washed when I pick him up. He also gets a nice bath before he comes home.

Response from business owner

Suzanne, thank you so much for taking the time to share your pet's experience. We look forward to having you back again. Enjoy your holiday!!

via Google
Melissa Azeltine

My husband and I searched tirelessly to find a place we could trust with our puppy. We were so nervous to leave her at first but taking her to the Bass Pet Resort was the best decision we ever made. They treat her like she is part of their …

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Response from business owner

Melissa, you're awesome!! Thank you so much for the kind review. We look forward to having your puppy back again..

via Google
Linda DeSantos

While visiting Florida we were invited to join our children and grandchildren at Disney World for a few days last year. We needed a kennel for our 2 pups who were traveling with us and I found Bass Pet Resorts. We visited there and found it…

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Response from business owner

Linda, you are great. Thank you for sharing your experience, we look forward to having back.

via Google
Seyla Cortes

They truly went above and beyond to watch our beloved Bear. Bear is very shy and doesn't take to strangers he always leaves terrified. But when we picked him up from Bass he was happy the staff was very friendly they called us to give us …

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Response from business owner

Thank you Seyla!! Bear was great, we look forward to having you back.

via Google
Sly95

This place is amazing. We boarded our two dogs and rabbit there for more than a week and they took great care of our babies. We were concerned about leaving them for so long, but the staff was great and very reassuring. It was so completely…

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via Google
Melinda Way Raburn

Traveled all the way from TN and had our reserved place turn our dog away due to separation anxiety. In a pinch and just before closing we contacted Bass Pet Resort. This place was amazing and extremely accommodating to help us. Everyone…

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via Facebook
Megan Morse

I’ve used Bass Pet once before, using her this trip, and have planned a future stay for her. Placing my puppy in the professional hands of this facility, I know that on my extended trip I will be assured that my dog is cared for. I’ve had …

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via Facebook
Susanne Hurst Uribe

The facility, property and the staff,

used other pet resorts in Orlando,

BUT Bass Pet Resort and Spa exceeded our expectations

via Facebook
Chelsea Hill

Brought my two puppies to the resort for 4 days. They came home happy! That meant more to me then anything. At other boarders , my puppies came home very attached and for the lack of a better word scared and sad. I will definitely be going…

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via Facebook
Heather Gordon

We're visiting the area and wanted to do a human activity that we couldn't include our dogs. We found Bass Pet Resort & Spa. We went for a visit, no restrictions on dropping by. We were greeted in a friendly and professional manner. Rebecca…

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via Facebook
Cindy Lefler

They took great care of our dog! He loved playing with all of his new friends and can’t wait to go back.

via Facebook
Tanya Welder Dory

My boys Zeus and Hades had a great time. Zeus was happy he got his pool time and Hades was happy he got to see all the people and other dogs. Very close to my house and so convenient I would definitely use their services again.

via Facebook
Rick Kindel

Loving and Caring staff, the location is always clean. The hours are perfect for the vacationing guest, or busy work professional (7am to 6pm). I wouldnt trust anyone else with my dog.. and from the looks of my facebook page – my dog …

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via Facebook
Becca Pagan

My dogs absolutely LOVE going to Bass Pet Resort & Spa, they get so excited they happy creams try to run to them out of the car. The staff is very friendly and kind; my dogs run to them like they are part of the family.

via Facebook
Breanna Blankenship

The staff here was very nice, the place was clean, all of his toys and stuff was cleaned for us, we got a doggy report card at the end and he seemed in good health when we picked rocky up after his 3 night stay. Our puppy was very excited …

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via Facebook
Carmen Candy Cruz

My family and I travel a lot and This is the only place I trust with my fur babies

via Facebook
Marc Boulanger

It was only fair that since we got to enjoy some play time while on vacation in Celebration, Fl. that our Harrison should get his play time as well, just like at home in Ma.

He loves it there.

Response from business owner

Mr. Boulanger, it was our pleasure to have Harrison spend quality time with us. Safe travels back home to Massachusetts!

via Facebook
Sean Teeple

This place is awesome! They took great care and became friends with our fur boys while we had fun at Disney! We will definitely be back and recommend to everyone staying in Orlando.

Thanks again Scott and crew 🙂

Response from business owner

Thanks Sean!

We are glad to hear Panzer & Rigby had a great time and thank you for your kind words. We can't wait to see them again soon.

via Facebook
Heather Szasz

After moving to Charleston South Carolina, I was in search for another boarding kennels, I had used Bass for years with my dogs. There is nothing like Bass here. The boarding kennels are small, I could smell pee when I walked in. I will …

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Response from business owner

We absolutely adore taking care of your pups, Heather. We're very glad to have made a lasting impression with you and your dogs.

via Facebook
Scott Leland

I be done a real injustice to Patty the Owner and the staff.. I bad mouthed them due to anger on stories being said on who said. He said she said after I was no longer there. I fell into there world and stepped into their level and fell for…

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via Facebook
Angela Lynn

Napoleon (mini pig) had a great time for the three days we were out of town. I was concerned because he has very specific needs, but he came home happy and healthy. Didn't give 5 stars because they were quite slow to return my phone call to…

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Response from business owner

Napoleon was so much fun to have here! Thank you for allowing him to stay with us. We also appreciate the feedback on our call turn around time. Safe travels!

via Facebook
Kyle Reeder

Can not say enough good things about this place. They were one of the few places that actually accepted out of town dogs. While we were at Disney for the day our Bella had an amazing time. She was always grinning ear to ear when we picked …

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Response from business owner

Thank you for the kind words, Kyle! Bella is an absolute joy to have here and we hope to see her soon!

via Facebook
Mary Ann Szewczyk Parker

We just recently had our Rescue, Pandora, there at Bass. She seemed to have had a Blast. Nicest place and staff ever. We couldn't have felt more at ease with the Pet Resort. So glad we chose to bring her along with us and place her at …

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via Facebook
Giovanna Guidicelli Gorra

It seems like my dog had a great time here. They said that he played and socialized which is just what I wanted. I did the first time discount and fear it may be too expensive for me to go back. To call them or get a call back is a process …

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via Facebook
Norberto-Maria Ramos

They are great! And they love and take good care of our Roxy girl..

via Facebook
Suzanne Taylor Kane

Joey is a regular daycare dog. Everyone is kind and knowledgeable. He is exhausted and happy when I get him.

via Facebook
Jo-Anne Russell

Fabulous! I can't say enough good things about this amazing spa. Our 10 year old lab/shepherd cross loves it!

via Facebook
Nala Nala

We took our Emma there this past weekend for daycare, while we visited the parks in Orlando. Emma had so much fun, they wore her out. As soon as she got into the truck she went to sleep. If you need a great place with awesome people to …

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via Facebook