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Customer Reviews

From 645 reviews
Lucas Royer

Nice place , beautiful location, friendly staff . My dog had a good time here.

via Google
Greg Barton

Maddie has been to" her spa "several times, she practically jumps out of our arms to kiss on the staff! She is also very excited to see us when we return to pick her up. As far as over booking during the holidays they told us they were over…

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Response from business owner

Thank you so very much for the beautiful review. You clearly know our hearts and how much we love Maddie and are thrilled to be able to see her again next month. This means so much to us, we try so hard and it is nice to be recognized for the care and love we provide to our guests.

via Google
heidi hardman

I love this place. I have driven an hour to board here because I think they are that good. They really get to know your dog and they do get lots of play time vs other places I have been where they just keep them in cages most of the day …

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via Google
Jacqueline Behar

I first used Bass pet resort while evacuated during a storm. It was fantastic! The space is great for pets of all sizes. The staff is friendly and provide great service. I’ve used them several times and am always very happy with the service…

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via Google
Fabiana Dantas

I’m always at peace of mind when I leave my 3 years Old English Bulldog at the Bass Pet Resort & Spa. They are very good and I feel like Rocky really enjoys going there for Boarding or just a day at play.

via Google
Genell Ferrell

Friendly people who are always excited to see Monty! He comes home exhausted from playing with friends- so many grassy places to explore and enjoy for your fur-babies!

via Google
Christine Cromer

I am always comfortable with leaving my fur babies ( dogs ) with the staff at Bass. I have used both daycare and boarding. The staff is always caring and patient with me and my dogs. They take their time during check in to make sure all …

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Response from business owner

Thank you so much for your kind words, Christine! We love your fur babies just as much as you do!!

via Facebook
Orlando Perales

Best experience for sure, great staff, customer service A+, my baby past away in March this year, always when we were going in a long trip you guys were excellent with him and Botello was a character.

via Google
Tammy Stuart

When we travel it is sometimes hard to find a good daycare for my service dog. Bass allows Lucy to enjoy her vacation every day as much as we do and when we pick her up she is happy and exhausted. I am a very firm believer that even as a …

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Response from business owner

Thank you Tammy, we love having Lucy visit!!

via Google
Don Fleming

Very happy with the level of care received by my two dogs during their recent long term stay at Bass Pet Resort & Spa. Very courteous & knowledgeable staff.

via Google
Tim N

I have booked twice at Bass Resort and everyone is so friendly..they remember Roxy and Buttercup from last visit which makes them feel special 😊 I will definitely leave my babies at Bass without worries!!Thank You..

via Google
Colleen Klinker

A very kind hearted owner! Thank you for all the hard work you do for the pups!

via Google
Gabrielle Barrows

They took great care of my dogs while I was away. Highly recommend!

Response from business owner

Thank you Gabrielle, we really appreciate you taking the time to review us. 🐶

via Google
Leslie Fier

Bass Pet resort should be recognized and celebrated for the help and support they provide to local shelters and rescues. The resort helps with free boarding for e-list dogs until a foster can be found, boards dogs when fosters back out and …

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Response from business owner

Thank you Leslie for the kind words 🐶🙏

via Google
Maria Carlson

The people are great and made sure that my dog was comfy and provided him his medicine while we were away. I recommend

Response from business owner

Thank you Maria, we look forward to having your pup back again. 😊

via Google
Amy Winnie

Thank you so much for loving the animals and for doing all you do to help them and save them!! We need so many more of you out here in the world!!!! Great job Bass Pet and Spa!! God Bless you!!

Response from business owner

Thank you Amy, we appreciate it. 🐶

via Google
Gabrielle Barrows

They took great care of my dogs while I was away. Everyone is so friendly!

via Facebook
Joyce Chase-Martin

Offering great community support. Thank you

Response from business owner

😎🐶😊

via Google
Elaine Briggs McMullen

Love the work they do with the Pittie Party of Orlando.

Response from business owner

Thank you Elaine, Sarah has been a wonderful partner to work with.

via Google
Dianee McDonnell

I am currently having my dogs trial adoption through Pittie Party and they told us what a great facility you have and what great things you do for homeless pets in the central Fl area and if I ever need to board my dogs, that’s where I will…

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Response from business owner

We look forward to meeting you Dianee. Thank you for the support!

via Google
Toni Ackler

Great Job helping out my 4 legged children ❤️❤️❤️ You guys a heart of gold!!

Response from business owner

🐶 🐶

via Google
Izzy Rogers

A wonderful place! Thank you for opening your facility for temporary housing for rescues. Countless lives are saved because of your ongoing gift!

Response from business owner

Thank you for the support! 🐶👍😺

via Google
Natalie Rodriguez

Saw on FB the help you just gave "The Pittie Party of Central Florida" with the free boarding opportunity for their shelter/fostering and allowing these innocent pups to have a second chance at life and not get put down... !! <3

Response from business owner

Thank you for the support Natalie....We appreciate it.

via Google
Cathe Osborn

Bass Pet Resort and Spa definitely has a big heart for animals. They offered free boarding for a wonderful rescue group in Orange County who rescue pups on euthanasia list, Bass also will board pups being fostered if problem arises until …

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Response from business owner

Thank you Cathy, we are happy to be working with Pitty Party..

via Google
Sarah Schmidt

I am the director of the dog rescue: The Pittie Party of Central Florida. We work with the euthanasia cases in local county shelters. Many of the dogs that are rescued, need a great deal of TLC, because of their past. Our organization does …

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Response from business owner

Thank you Sarah, all of us here at Bass really appreciate what you do for rescues. We know it takes a lot of personal sacrifice both with time and money to do what you do. We are here to help. 😎👍😊

via Google
Patricia Lopez

The staff is so wonderful and caring. I love this facility <3 <3

Response from business owner

Thank you Patricia for taking the time to leave such a kind review. 🐶

via Google
Mayson Jones

Bass Pet Resort & Spa is a beautiful facility and the owner has an extremely kind heart. The owner helps with a local rescue and has helped save rescue dog lives! I 100% recommend bringing dogs here! Awesome place.

Response from business owner

Sarah and "Pitty Party" have been wonderful to work with. We are happy to part it.

via Google
Beverly Haun

Thank you for taking such good care of so many animals. Thank you for helping the dogs on the euthanization list at Orange County Animal Services.

Response from business owner

Sarah is a great partner to work with!!

via Google
Pam Richards

Awesome staff who really love and care about dogs.

Response from business owner

Thank you Pam!!

via Google
Kristine Keene-Heth

Best staff..accommodating and helpful!! Pets are always treated with the best care and love while staying at this facility...I highly recommend them to anyone who needs a trustworthy and reasonable place to board your pets with utmost …

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Response from business owner

Thank you Kristine, we really appreciate the kind review.

via Google
Miss LolaLiz

I know of this pet resort through word of mouth from a local nonprofit dog rescue. This resort helps board shelter dogs who need a place to stay until they can find an adopter or a foster home. What an amazing thing to see from a business! …

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Response from business owner

Thank you Miss LolaLiz, we look forward to meeting you.

via Google
Louise Blom

The best accommodations and staff. Nowhere better.

Response from business owner

We are happy you are happy, 😊, thank you Louise.

via Google
Rachael Wolfe

An absolute asset to the canine rescue community- a top of the line facility and a true friend to the animal rescue world.

Response from business owner

😺 🐶

via Google
KRISTY CHILSON

This place is a God send !!! Thank you so much for what you do!

Response from business owner

No problem Kristy, thank you for the support!!

via Google
Brittany Johnston

5 stars! They do an amazing job caring for the dogs and also supporting community rescue efforts. Highly recommend boarding your pups here.

Response from business owner

Thank you for your kind words, Brittany! ❤️

via Facebook
Drew Van Bart

Patty and her staff are the most amazing people ever who truly care about each and every pets needs. They are the best I’ve ever had!!!!

Response from business owner

Thank you Drew, we appreciate the kind words ❤️

via Facebook
TULIN RIVERA

The staff is wonderful and from the time you walk in, it is a positive experience. It is great to know that there is a place where our pets remain safe, other than our own home. Because we have been using the services for several years, we …

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Response from business owner

Thank you so much Tulin, we really appreciate the review. 😊

via Google
Brenda Betancourt

The staff is GREAT!!!! I feel that my dog Rocky feels that his home.I called at least one time and always is great news. I feel so happy and keep enjoying my vacation.I know that Rocky is been treated good because of his behavior when his …

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Response from business owner

Brenda, thank you for taking the time to leave such a kind review. We really appreciate it. We love having Rocky anytime!! 😊👍

via Google
Flavio Antonino

My dog spent a week there, and he didn't seem in a hurry to leave. I think he enjoyed playing with the other dogs.

Response from business owner

Thank you Flavio. Now we know where Tony likes to vacation..lol..

via Google
Jonathan Spencer

A huge service to the community. Thank you for all you do!

via Facebook
Cassiope Ann

5 Stars, well deserved for the caring & committed staff as well as the owner who is an angel

Response from business owner

Thank you for the kind words ❤️

via Facebook
Patricia Olson

They are the best with my babies!

Response from business owner

Thank you for the kind words, Patricia ❤️

via Facebook
Kathy Snavely

They truly care about animals! 5-Stars!

Response from business owner

Thank you Kathy for the beautiful words! ❤️

via Facebook
Kimberly Broom

amazing place, heard a lot of great things.

Response from business owner

Thank you so much, Kimberly!

via Facebook
Sheryl Heggi

Bass Pet staff treat pets like their own and I am thrilled to have found a loving place to lodge my dog.

via Google
Sheryl Heggi

The staff at Bass Pet Resort & Spa are so loving and caring! They genuinely love pets and are experienced with all situations! I trust them to keep my dog happy and healthy each time I travel. Highly recommend!

Response from business owner

Thank you Sheryl. We love having Ryder visit, and we look forward to seeing him again.. 🐶

via Google
L Whittles

They have taken great care of our dogs for several years now. Appreciate the love and attention they give our furry family members when we must be away from them.

Response from business owner

Thank you so much for the kind review..😎😊.

via Google
Michelle Carlos

Took very good care of my dog and he was happy to see us.

Response from business owner

Thank you Michelle, we look forward to having Rucker back again. 😊

via Google
Adam Fearon

We usually board our elderly dog at another place that happened to be full during our trip. They had suggested Bass Pet Resort and am I glad they did. Im not even sure jasmine missed us the whole week. They made sure she was comfortable on …

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Response from business owner

Thank you Adam!! Please keep us updated about Jasmine, including pics. The staff have all seen the video and want more..lol We look forward to having Jasmine back.

via Google
Janet McKay

I board my dog rarely, but when it has become necessary, I haven't hesitated to use Bass Pet Resort. Every experience there has been good. I trust the personnel there to take excellent care of my boy.

Response from business owner

Thank you Janet... We love having Buddy visit!!

via Google
Michelle Yore

This was my dog's first visit, and he had a great time! He was walked multiple times a day, and had the opportunity to play with other dogs. The staff is very responsive, always happy to answer questions and give an update on your pet.

Response from business owner

Michelle, we are glad Bailey had great time, we had a great time with him. Thank you for the review!!! We look forward to having Bailey back again....🐶

via Google
Kimberly Ritchie

We took our Bella here while we visited Universal. The staff at check in were so helpful. We chose the package that offered more walks and playtime. When we picked Bella up she was happy to see us but clearly liked being with the staff. We …

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Response from business owner

Kimberly, we loved having Bella visit with us. Thank you for the glowing review, we look forward to having Bella back again. 😎👍

via Google
Mike Smyth

Staff very friendly. Dog was happy and clean when we picked him up. Facility is nice and very convenient to theme parks and surrounding hotels. No surprises. Will be using Bass Pet Resort again.

Response from business owner

Thank you Mike, we appreciate you taking the time to review us.... 😎

via Google
Jorge Colindres

great place my best friend was really happy there the staff was really professional I strongly recommend Bass Pet Resort & Spa your dog or cat will for ever be thankful

Response from business owner

Jorge, thank you, we look forward to having you back.

via Google
Ralph P

I was very happy with your services

Edwin & Maria G

Everything was perfect.Thank You

Alexandra Gr

We had a great experience. Our 2 chihuahuas stayed for 2 days while we were visiting the Disney parks- the location and facilities are amazing and the staff was wonderful.

Response from business owner

Thank you Alexandra, we look forward to having your babies back next time you visit Disney!!

via Google
Tamara M Cervi

Our pup, Rua, has been staying here for the past 10 months, at least twice a month for overnight stays and daycare at least twice a month. She is excited to leave me behind when the staff takes her out of my hands. I love the report card …

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Response from business owner

Thank you Tamara! We appreciate the kind words. Rua is always so much fun!

via Facebook
Carla Pisaniello-Tondi

We Have been using Bass Pet Resort for about 5 years and we are very happy each time . Our German shepherd Rizzo loves going too. We highly recommend Bass Pet Resort.

Response from business owner

Thank you, Carla, for the lovely words. We do love Rizzo!

via Facebook
Donna Barrows

dogs seem happy when they are there

dogs go right in with no problems when that happens with our dogs i know they are in good hands. it makes me feel better leaving them

Response from business owner

Thank you for your kind comments! We look forward to seeing you again soon!

via Facebook
Brandi Delk

Bass pet resort and spa is one of the best places we have ever seen. they are always friendly and take time up with our fur baby. I would highly recommend them. they always give us a behavior report on our fur baby, it make us feel good …

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Response from business owner

Brandi, we love having Bear here!! Thank you for the kind review..😎

via Google
Angela White

It really is the vacation your dog needs too! Our family of 3 GSHP 's seemed really happy after 7 days of being boarded.

Response from business owner

Angela, thank you for taking the time to leave such a kind review...😁

via Google
Int'l J

Clean facility Professional Service, great location. If you're going to Disney World or any of the other attractions in and around Orlando this is the perfect place to leave your pet. The rates were much much better than the rates where I …

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Response from business owner

Thank you Int'l J, we look forward to having back on your next trip down here.

via Google
Alicia Bunn

If I need boarding I bring my pups here!The staff is nice and they keep track of how they do while they are there. I have no complaints and by my pups tails wagging they dont either.They come home happy which of course makes me happy.Thanks…

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Response from business owner

Thank you Alicia!!! We look forward to having your pups back, wagging tails and all.😊

via Google
Kim Foote

They took exceptional care of our two girls who are 14 1/2 and 10 years old.

Response from business owner

Thank you Kim, we appreciate the positive feedback. 😊👍

via Google
Karen Jennifer Enix Wheeler

My dog is always well cared for. The folks at Bass are kind and caring. My dog gets his medicine consistently and gets very excited the night before when we “pack his bag”. He is up very early the next a.m. and anxious to go. I am very …

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Response from business owner

Thank you for the kind words, Karen!

via Facebook
dindin422

Thanks to the staff at Bass Pet Resort & Spa for taking care of Samantha, Sasha, Samson, Destiny and Stormi!!! In the last couple of months they have been there approximately 3 times for long weekend visits. When I pick them up they are …

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Response from business owner

Thank you so much for the kind review. We really enjoy having your extended family, we have really gotten to know them well. Again, thank you, and we look forward to having them back. 😊

via Google
Suzanne Desmarais

Great place to bring your pet. My dog actually loves going. He get play time and tucked in at night . I bring his bed and it's washed when I pick him up. He also gets a nice bath before he comes home.

Response from business owner

Suzanne, thank you so much for taking the time to share your pet's experience. We look forward to having you back again. Enjoy your holiday!!

via Google
Mary Gilbert

The team at Bass Pet Resort & Spa were awesome!! Was totally comfortable and secure that our family dog was in great hands. We will be using them from now on when we have to go out of town.

Response from business owner

Thank you Mary!! We look forward to having you back again.

via Google
Melissa Azeltine

My husband and I searched tirelessly to find a place we could trust with our puppy. We were so nervous to leave her at first but taking her to the Bass Pet Resort was the best decision we ever made. They treat her like she is part of their …

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Response from business owner

Melissa, you're awesome!! Thank you so much for the kind review. We look forward to having your puppy back again..

via Google
John Pryor

Love this place. Been brings several of my dogs here for years and they are always treated like family!

Response from business owner

Thank you John, we really appreciate your kind review. We look forward to having you back.

via Google
Annette Mercado

My dogs stayed here in there own suite would recommend them again. I wish they had cameras or they would post pictures but I think overall they where good.

Response from business owner

Annette, thank for the feedback! We look forward to having you back again soon. You can also call us anytime for updates on your dogs. We keep detailed notes everyday throughout the day. We would be happy to let you know how they are doing.

via Google
starrchild1972

Came to area for annual timeshare visit. As it turns out resort no longer allows dogs but we weren’t willing to pay for a hotel that would as we paid for our timeshare. Bass was gracious enough to keep our boy, Kion. The price was …

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Response from business owner

Thank you Starchild!! We appreciate the time for the kind review, and look forward to having your "pooch" back again.

via Google
Linda DeSantos

While visiting Florida we were invited to join our children and grandchildren at Disney World for a few days last year. We needed a kennel for our 2 pups who were traveling with us and I found Bass Pet Resorts. We visited there and found it…

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Response from business owner

Linda, you are great. Thank you for sharing your experience, we look forward to having back.

via Google
Marcel Brazeau

We found Bass Pet Resort by chance when we rented a house nearby for the winter. We took advantage of the doggy daycare several times while we were in the area. I would not hesitate to recommend their facility for boarding or daycare …

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Response from business owner

Thank you Marcel, we really appreciate the kind review. We look forward to having you back.

via Google
Seyla Cortes

They truly went above and beyond to watch our beloved Bear. Bear is very shy and doesn't take to strangers he always leaves terrified. But when we picked him up from Bass he was happy the staff was very friendly they called us to give us …

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Response from business owner

Thank you Seyla!! Bear was great, we look forward to having you back.

via Google
Cheryl Butler

They treat your animals like family, They are the nicest most caring loving facility I have ever encountered.. They have constant reports on your animals, as well as pictures.. I could go on and on about how over the top this facility is…

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Response from business owner

Wow Cheryl!! Thank you so much for taking the time to let us know how we are doing, we really appreciate it. We look forward to having Cocoa back... Thank you!!

via Google
Ronald Lewis

You cannot ask for a better more caring place to watch your pets! Every staff member I interacted with was professional and made me feel like my dogs were in good hands. My senior dog received the special attention he needed and our puppy …

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Response from business owner

We can't wait to have you back! Thank you so much for sharing your experience!

via Google
Sly95

This place is amazing. We boarded our two dogs and rabbit there for more than a week and they took great care of our babies. We were concerned about leaving them for so long, but the staff was great and very reassuring. It was so completely…

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via Google
The Dracos

Our Jupiter loves it here. He is shy, but by the end, he walks right past us as if to say I'm good. Jupiter is so sleepy from all the fun both times he had during his stays here that he falls asleep and most of the first day back home. They…

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Response from business owner

Thank you so much!! We love having Jupiter!! 🐶😊

via Google
Michelle Reynolds

We went here when Disney was on a reservation only acceptance. The place is out of the way but the staff was amazing with our dog. Hes almost 10 and only his second time in his life kenneled.. first being at Universal itself. I would …

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via Google
Betty Ann Lewis

My puppy, Bodi, loves coming here, he is always excited when we round the corner before we are even on property. They take such great care of all the "babies", they treat them as they were their own. I would always use and recommend Bass …

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via Google
Diane Reilley

I contacted Bass Pet Resort when I had to evacuate for a hurricane in South Carolina and needed a place for my 3 dogs as where we were staying did not allow pets. They were wonderful and accommodating. I would recommend.

via Google
John Sorber

Love this place! I only come when we go to Disney but each time they remember me and my dog. They make it so I can feel comfortable leaving my dog there all day knowing he will be well cared for and have fun playing with the other dogs.

via Google
Ann Newman

Brady loved staying here. He was very well cared for. We called each day to check on him and the staff was always very nice and reported on how he was doing. They keep everything very clean and they have several different packages to suit …

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via Google
mike filipkowski

Great service from check in to check out. Staff was very friendly and caring for my golden retriever. Definitely get the grooming package so when you pick up your best friend they will look and smell pristine.

I’ve used them 3 times when …

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via Google
Diane Peacha

I've been taking my dog scooter to Bass for a year and a half. He is full of energy and at 55 pounds still thinks he's a lap dog The staff treat him like their own and I never have had any incidents while scooter has been under their care. …

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via Google
Lisa Vanhevel

We are from Michigan and left our Doodle at the Bass Pet Resort. She had never been left before and I was anxious about leaving her. She is my baby. I did not need to worry. They treated her like gold. Heidi had a great time and I was able …

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via Google
Aimee DellaRocco

5 stars however Will or Justin must be present at all times including bathing and nail clipping where Hennie is concerned. Thank you both for taking such good care of her.

Response from business owner

They both love Henni!! Thank you Aimee..😊😎🐶

via Google
Melinda Way Raburn

Traveled all the way from TN and had our reserved place turn our dog away due to separation anxiety. In a pinch and just before closing we contacted Bass Pet Resort. This place was amazing and extremely accommodating to help us. Everyone…

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via Facebook
Megan Morse

I’ve used Bass Pet once before, using her this trip, and have planned a future stay for her. Placing my puppy in the professional hands of this facility, I know that on my extended trip I will be assured that my dog is cared for. I’ve had …

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via Facebook
Particia Miers

my dog was so well taken care of. everyone working there appears to enjoy their work.

Our dog has been here 3 times. She gets excited when we are driving up to the resort.

Response from business owner

Thank you for the great review. Please come and see us again soon.

via Google
Susanne Hurst Uribe

The facility, property and the staff,

used other pet resorts in Orlando,

BUT Bass Pet Resort and Spa exceeded our expectations

via Facebook
Chelsea Deane

Brought my two puppies to the resort for 4 days. They came home happy! That meant more to me then anything. At other boarders , my puppies came home very attached and for the lack of a better word scared and sad. I will definitely be going…

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via Facebook
Heather Gordon

We're visiting the area and wanted to do a human activity that we couldn't include our dogs. We found Bass Pet Resort & Spa. We went for a visit, no restrictions on dropping by. We were greeted in a friendly and professional manner. Rebecca…

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via Facebook
Cindy Lefler

They took great care of our dog! He loved playing with all of his new friends and can’t wait to go back.

via Facebook
Tanya Welder Dory

My boys Zeus and Hades had a great time. Zeus was happy he got his pool time and Hades was happy he got to see all the people and other dogs. Very close to my house and so convenient I would definitely use their services again.

via Facebook
Rick Kindel

Loving and Caring staff, the location is always clean. The hours are perfect for the vacationing guest, or busy work professional (7am to 6pm). I wouldnt trust anyone else with my dog.. and from the looks of my facebook page – my dog …

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via Facebook
Becca Pagan

My dogs absolutely LOVE going to Bass Pet Resort & Spa, they get so excited they happy creams try to run to them out of the car. The staff is very friendly and kind; my dogs run to them like they are part of the family.

via Facebook
Breanna Blankenship

The staff here was very nice, the place was clean, all of his toys and stuff was cleaned for us, we got a doggy report card at the end and he seemed in good health when we picked rocky up after his 3 night stay. Our puppy was very excited …

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via Facebook