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Customer Reviews

From 543 reviews
Karen Jennifer Enix Wheeler

My dog is always well cared for. The folks at Bass are kind and caring. My dog gets his medicine consistently and gets very excited the night before when we “pack his bag”. He is up very early the next a.m. and anxious to go. I am very …

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via Facebook
Brian Humble

This place really does a great job and is reasonable.

via Google
Tom Pettit

Great facility,great peiple.5 stars I give 10

Response from business owner

Thank you Tom for kind review!!

via Google
dindin422 .

Thanks to the staff at Bass Pet Resort & Spa for taking care of Samantha, Sasha, Samson, Destiny and Stormi!!! In the last couple of months they have been there approximately 3 times for long weekend visits. When I pick them up they are …

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Response from business owner

Thank you so much for the kind review. We really enjoy having your extended family, we have really gotten to know them well. Again, thank you, and we look forward to having them back. 😊

via Google
Suzanne Desmarais

Great place to bring your pet. My dog actually loves going. He get play time and tucked in at night . I bring his bed and it's washed when I pick him up. He also gets a nice bath before he comes home.

Response from business owner

Suzanne, thank you so much for taking the time to share your pet's experience. We look forward to having you back again. Enjoy your holiday!!

via Google
Mary Gilbert

The team at Bass Pet Resort & Spa were awesome!! Was totally comfortable and secure that our family dog was in great hands. We will be using them from now on when we have to go out of town.

Response from business owner

Thank you Mary!! We look forward to having you back again.

via Google
Melissa Azeltine

My husband and I searched tirelessly to find a place we could trust with our puppy. We were so nervous to leave her at first but taking her to the Bass Pet Resort was the best decision we ever made. They treat her like she is part of their …

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Response from business owner

Melissa, you're awesome!! Thank you so much for the kind review. We look forward to having your puppy back again..

via Google
John Pryor

Love this place. Been brings several of my dogs here for years and they are always treated like family!

Response from business owner

Thank you John, we really appreciate your kind review. We look forward to having you back.

via Google
Annette Mercado

My dogs stayed here in there own suite would recommend them again. I wish they had cameras or they would post pictures but I think overall they where good.

Response from business owner

Annette, thank for the feedback! We look forward to having you back again soon. You can also call us anytime for updates on your dogs. We keep detailed notes everyday throughout the day. We would be happy to let you know how they are doing.

via Google
starrchild1972 .

Came to area for annual timeshare visit. As it turns out resort no longer allows dogs but we weren’t willing to pay for a hotel that would as we paid for our timeshare. Bass was gracious enough to keep our boy, Kion. The price was …

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Response from business owner

Thank you Starchild!! We appreciate the time for the kind review, and look forward to having your "pooch" back again.

via Google
Debbi Pariser

Our dog,Layla, loves going to Bass Pet Resort and Spa. She especially likes the play time, where she gets lots of personal attention.

Response from business owner

Thank you Debbi, we look forward to seeing Layla again soon!!!

via Google
Linda DeSantos

While visiting Florida we were invited to join our children and grandchildren at Disney World for a few days last year. We needed a kennel for our 2 pups who were traveling with us and I found Bass Pet Resorts. We visited there and found it…

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Response from business owner

Linda, you are great. Thank you for sharing your experience, we look forward to having back.

via Google
Marcel Brazeau

We found Bass Pet Resort by chance when we rented a house nearby for the winter. We took advantage of the doggy daycare several times while we were in the area. I would not hesitate to recommend their facility for boarding or daycare …

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Response from business owner

Thank you Marcel, we really appreciate the kind review. We look forward to having you back.

via Google
Seyla Cortes

They truly went above and beyond to watch our beloved Bear. Bear is very shy and doesn't take to strangers he always leaves terrified. But when we picked him up from Bass he was happy the staff was very friendly they called us to give us …

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Response from business owner

Thank you Seyla!! Bear was great, we look forward to having you back.

via Google
Gigi Foustner

Great place to take your pet!!! Rubimae loves it! Good prices and amazing staff!!!

Response from business owner

Thank you Gigi... See you soon Rubimae..

via Google
Cheryl Butler

They treat your animals like family, They are the nicest most caring loving facility I have ever encountered.. They have constant reports on your animals, as well as pictures.. I could go on and on about how over the top this facility is…

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Response from business owner

Wow Cheryl!! Thank you so much for taking the time to let us know how we are doing, we really appreciate it. We look forward to having Cocoa back... Thank you!!

via Google
Ola Paola

My pup came home happy and bathed after his stay!

Response from business owner

Thank you Ola!! See you again soon.

via Google
Jason Farmer

I have over noted experience with this company. They gone beyond my expectations. On day of pick up our 2 stuffed bunnies were over looked when we picked up Izzy and Annie. When we got home and called the young lady found them and had them …

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Response from business owner

Thank you Jason!! Apologies for overlooking the stuffed animals, I am happy to hear we got that corrected for you and your puppies!! We look forward to having your puppies back again.

via Google
Mary Carlson

They took very good care of our 4 pomeranians. They were pampered

And played with. They came home smelling great after their bath at the resort .

Response from business owner

I am happy to hear that your 4 little ones had a good time. Thank you Mary, for the kind review.

via Google
Sly95

This place is amazing. We boarded our two dogs and rabbit there for more than a week and they took great care of our babies. We were concerned about leaving them for so long, but the staff was great and very reassuring. It was so completely…

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via Google
Polly DeHart

My Westie loves going there. He loves playing with the other dogs. They are very nice at check in and check out

via Google
The Dracos

Our Jupiter loves it here. He is shy, but by the end, he walks right past us as if to say I'm good. Jupiter is so sleepy from all the fun both times he had during his stays here that he falls asleep and most of the first day back home. They…

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via Google
Tina Long

Dog was happy to see us but we could tell immediately he hadn't been overly stressed from the new environment. They should change their shampoo it didn't have a great scent

via Google
Erica Linehan

Staff was so flexible with us being from out of town. They handled my unpredictability with grace. Will call them again for sure.

via Google
Michelle Reynolds

We went here when Disney was on a reservation only acceptance. The place is out of the way but the staff was amazing with our dog. Hes almost 10 and only his second time in his life kenneled.. first being at Universal itself. I would …

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via Google
jim wohlgemuth

i know we live in Tennessee but if it was feasible we would board our boys at Bass just while we went out to dinner... Bass is really the only place our one boy will not resist.

via Google
Dunc Simmons

I have nothing but great things to say about Bass Pet Resort and Spa — we had to extent our dogs stay as our travel was delayed by 24 hours — They answered my email right away and told me not to worry, Cody was having a great time and could…

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via Google
Betty Ann Lewis

My puppy, Bodi, loves coming here, he is always excited when we round the corner before we are even on property. They take such great care of all the "babies", they treat them as they were their own. I would always use and recommend Bass …

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via Google
Diane Reilley

I contacted Bass Pet Resort when I had to evacuate for a hurricane in South Carolina and needed a place for my 3 dogs as where we were staying did not allow pets. They were wonderful and accommodating. I would recommend.

via Google
Phantasy Wolf

I love there service and my dog always makes a new friend

via Google
John Sorber

Love this place! I only come when we go to Disney but each time they remember me and my dog. They make it so I can feel comfortable leaving my dog there all day knowing he will be well cared for and have fun playing with the other dogs.

via Google
Leslie Ritter

Friendly staff, clean facilities. Didn't have a "doggy" smell. Saw staff outside playing with their boarded animals. Very impressed.

via Google
Stacey Thomas

The staff is very friendly. I always feel that I know how my dog has been

via Google
Linda Senne Comings

Princess Kate had her own room, TV, and all kinds of pampering! I think she would definitely come back when were are in the area.

via Google
Tamara Cervi

Take Great Care with our baby

via Google
Ann Newman

Brady loved staying here. He was very well cared for. We called each day to check on him and the staff was always very nice and reported on how he was doing. They keep everything very clean and they have several different packages to suit …

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via Google
Terian Chertok

My cheagle loves this place! Excellent staff!

via Google
mike filipkowski

Great service from check in to check out. Staff was very friendly and caring for my golden retriever. Definitely get the grooming package so when you pick up your best friend they will look and smell pristine.

I’ve used them 3 times when …

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via Google
Diane Peacha

I've been taking my dog scooter to Bass for a year and a half. He is full of energy and at 55 pounds still thinks he's a lap dog The staff treat him like their own and I never have had any incidents while scooter has been under their care. …

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via Google
Lisa Vanhevel

We are from Michigan and left our Doodle at the Bass Pet Resort. She had never been left before and I was anxious about leaving her. She is my baby. I did not need to worry. They treated her like gold. Heidi had a great time and I was able …

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via Google
Sonia Martinez

I was very happy service. My dogs had a blast.

via Google
Patricia Embury

always super friendly staff & they're great with my dogs who are a little crazy, especially around other dogs. I'm so glad I found them!

via Google
Kelly Catino

Our puppy was very well cared for when we were down in Florida because of a hurricane evacuation...everyone was great!

via Google
Allen Gaudinier

We have 2 great Danes and a Mastiff. They've never been boarded but they did great here! The trainer even worked with them while they were there! Very nice people!

via Google
Jo L

I totally love Bass Pet Resort & Spa. I bring my 3 babies here and they have the best time. They come home so tired after all the playing. I would never leave them anywhere else.

via Google
Karen Perryman

They took wonderful care of my handicapped frenchie while I vacationed nearby. He seemed to have a wonderful time. I will continue to board my babies with them every year.

via Google
Deborah Addleman

Bass Pet Resort exceeded all my expectations. Staff was friendly, professional and knowledgeable. My dog didn't want to leave! I would recommend Bass Pet Resort to anyone looking for good quality care for their pet.

via Google
Jodi Tyler

One of the best pet resorts we have ever used. We are a pet owner and pet lover for more years than I hope to remember and can easily say the Bass Pet resort is top of the line in their employees and facility and we are so happy they are …

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Response from business owner

Such an awesome review, thank you so very much. It means the world to us to hear you and your pets love us. Patti (owner)

via Google
Wes Thierry

Very nice and convenient pet day care and boarding facility.

via Google
Danny Maldonado

We have tried a few boarding places for our dog and so far Bass Pet Resort & Spa has been the best. They have different selections of room including ones with AC. They have a big land so there is space for the dogs to play. We have taken …

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via Google
Claudia D

We came into town for a wedding and were happy to have found Bass Pet Resort. They have very reasonable prices, friendly staff, clean premises and beyond ample space for my energetic Vizsla to run. He had his own outdoor patio with a …

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Response from business owner

Thank you so much for the kind words, we love to see the dogs run and have fun!

via Google
Nancy Scott

This was our fourth experience boarding are two black labradors at Bass resort. We have never had an issue making a reservation and they go over in detail what each package available includes for the dogs. They are concerned that the …

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via Google
Lisa Tashian

This is a wonderful place to keep your dog. Everyone was very attentive to the needs of my dog and I could tell my dog had a great time! The place is clean and the staff is very friendly.

via Google
sue Lynn

Loving and Caring always to our our 4 legged children

Thank you

via Google
Skip Shervington

Thank you for taking care of our Toy Fox Terrier, Thor. We were very happy with your service and have already recommended you to our friends!

Response from business owner

Thank you so much, we love to hear such nice things and thrilled that Thor enjoyed us as much as we enjoyed him! Your referrals mean so much to us.

via Google
Mabel Reyes

Clean facility and professional friendly staff. I will recommend Bass Pet Resort and spa to my family and friends. Thank you for taking great care of our little shih tzu Mia.

via Google
Pablo Mojica

Seemed good and the people were nice. It’s not the best or the worst place I’ve been to, but certainly a solid choice

via Google
Maria Valdez

Our dogs have experienced the best care throughout the years because of the amazing service the staff provides every single visit. We love Bass Pet Resort because of the attention they provide for our dogs and it shows how much they care.

via Google
Mary Smith

Great place, my dogs appeared quite content. They gave them a bath, freshened them up. Will use service again.

via Google
Aimee DellaRocco

5 stars however Will or Justin must be present at all times including bathing and nail clipping where Hennie is concerned. Thank you both for taking such good care of her.

via Google
Becky Struve

Sassy had a good time and she looked good when we picked her up .

via Google
Kathy Dawson

Great place that welcomed our dog while we were on vacation. Very clean and professional.

via Google
John Tuman

We have brought our dog Cato, a big lovable Akita, to Bass Pet Resort & Spa these past ten years for stays of two to three weeks at a time. He is well taken care of and the best testimony to the care he receives is the fact that he gets …

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via Google
Rock & Roll Lady

Caring and friendly staff, and my cat was so happy being there. When I arrived to pick him up, he was having fun playing with another cat! You can request to have your cat remain in his or her "condo".

Response from business owner

Awe thank you so much for your kind words. We so appreciate it and glad your baby had fun! Patti (owner)

via Google
daisy muenzner

The owner is very hands on and has a great staff. Max always comes home happy. Never gotten ill there or injured. We are glad to be able to have a great facility like Bass pet resort for him.

Response from business owner

We loved having Max stay with us! Bring him back real soon!

via Google
Melinda Way Raburn

Traveled all the way from TN and had our reserved place turn our dog away due to separation anxiety. In a pinch and just before closing we contacted Bass Pet Resort. This place was amazing and extremely accommodating to help us. Everyone…

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via Facebook
Megan Morse

I’ve used Bass Pet once before, using her this trip, and have planned a future stay for her. Placing my puppy in the professional hands of this facility, I know that on my extended trip I will be assured that my dog is cared for. I’ve had …

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via Facebook
Particia Miers

my dog was so well taken care of. everyone working there appears to enjoy their work.

Our dog has been here 3 times. She gets excited when we are driving up to the resort.

Response from business owner

Thank you for the great review. Please come and see us again soon.

via Google
Leah Livia

Overall I’m very happy with Bass Pet resort and spa!! My mom was watching my dog as my fiancé and I were away, however my mom already has four dogs of her own who didn’t quite welcome our dog into their territory therefore she had no other …

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via Google
Helen Tsveer

We are so incredibly thankful for Bass Pet Resort. We evacuated to Orlando for hurricane Florence and our sweet pup was so anxious being in our hotel room. After numerous calls to other places I finally reached Bass where a sweet women …

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Response from business owner

Thank you so much for the kind words, we truly love the animals and want to make this very hard situation as easy as possible for all the hurricane evacuees and their animals.

via Google
Susanne Hurst Uribe

The facility, property and the staff,

used other pet resorts in Orlando,

BUT Bass Pet Resort and Spa exceeded our expectations

via Facebook
Kaley Anderson

I brought my newly adopted dog here for one night. I used to work here and I know that there is no other place that truly loves and cares for their guests as Bass does. They really do treat them like their own 🙂

Response from business owner

Thank you so much Kaley, so thoughtful of you to leave such a nice review. You truly know how much we love the animals. Patti

via Google
Carley Abernathy

Totally professional, competent, excellent in every way. I have taken my dog Ally here for daycare! Everyone is so nice from the front staff and the back. They really do care about your pets well being. Large yards, play pools, toys, …

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Response from business owner

Thank you so much Carley, so nice of you to leave us this awesome review. Patti

via Google
Steven Beattie

My cat Abby became ill while at Bass.

They immediately called me and took her to my vet. They stayed with her until she was released. They gave her her medince as required. Every time I called they checked on her condition for me. They were…

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Response from business owner

Thank you for the great post. Please come and see us again soon.

via Google
alexandria lugo

I bring my three babies here and they love it. The staff are great and they make me feel at ease with leaving them. My babies also smell so good after their baths. I would not take them anywhere else. If my husband and kids are going to go …

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Response from business owner

Thank you for the great review. Please come and see us again soon.

via Google
Leslie Ribot

Great place to take your dogs while visiting Disney. Even with my dog’s anxiety he was able to relax and have a great stay. So happy with his care while there!!!

Response from business owner

Thanks, for the great review. Please come again soon.

via Google
Peter Myers

Due to some unfortunate circumstances, I was forced to be separated from my beloved service dog for about six months. Long term care isn’t what Bass Pet Resort does but they did it anyway for me. They stayed in touch, took excellent care of…

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Response from business owner

Thank you for your great comments. Please visit with us soon!

via Google
Chelsea Deane

Brought my two puppies to the resort for 4 days. They came home happy! That meant more to me then anything. At other boarders , my puppies came home very attached and for the lack of a better word scared and sad. I will definitely be going…

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via Facebook
Chris Dickman

Best place to leave your fur baby when n you're in the central Florida area. The staff is great. My puppy loves going to day care.

Response from business owner

Thank you we are pleased to be of service. Please let us know if we can accommodate your fur baby in the future.

via Google
Caitlyn Bellar

My 2 mini schnauzers stayed at Bass for the weekend while i was at Disney & they had a great time. The staff was friendly and clearly animal lovers. They happily followed any instructions we gave! I could tell they took great care of my fur…

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Response from business owner

Thank you for the kind words, we are thrilled your dogs love it here. Come back soon!! Patti (owner)

via Google
Danielle Funaro

First time dropping my pups at the resort, I’ve boarded my dogs at multiple vet offices prior to coming across this location. When I arrived to pick my dogs up they seemed so happy and content. Normally my dogs are ready to get out of there…

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Response from business owner

Thank you the great review. Please come and see us soon.

via Google
Lucia and Ana Rivadeneira

"Good place. Seems like everyone truly enjoys being around the pets and take time to cater to them. I don't give them a 5-start because my dogs were filthy when I got them. In their defense they did mention the grooming and bathing option …

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via Google
Prudy Sweeney

While we went to Disney, they took such good care of my aging Greyhounds. One of them was on twice daily medication and he got it right on schedule. Nicest staff I have ever had the pleasure to meet. If you are local or just vacationing …

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Response from business owner

Prudy, thank you for those amazing words! We look forward to having you again with us one day!

via Google
Josue Jimenez

Left my dog at Bass Pet Resort for two weeks while I was overseas. They were the most dedicated, loving, and professional staff my pup could ever have. They have great communication and their staff is incredibly well trained in animal care…

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Response from business owner

Thank's for the great review. Please come and see us again soon.

via Google
Heather Gordon

We're visiting the area and wanted to do a human activity that we couldn't include our dogs. We found Bass Pet Resort & Spa. We went for a visit, no restrictions on dropping by. We were greeted in a friendly and professional manner. Rebecca…

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via Facebook
Cindy Lefler

They took great care of our dog! He loved playing with all of his new friends and can’t wait to go back.

via Facebook
Tanya Welder Dory

My boys Zeus and Hades had a great time. Zeus was happy he got his pool time and Hades was happy he got to see all the people and other dogs. Very close to my house and so convenient I would definitely use their services again.

via Facebook
Rick Kindel

Loving and Caring staff, the location is always clean. The hours are perfect for the vacationing guest, or busy work professional (7am to 6pm). I wouldnt trust anyone else with my dog.. and from the looks of my facebook page – my dog …

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via Facebook
Becca Pagan

My dogs absolutely LOVE going to Bass Pet Resort & Spa, they get so excited they happy creams try to run to them out of the car. The staff is very friendly and kind; my dogs run to them like they are part of the family.

via Facebook
Breanna Blankenship

The staff here was very nice, the place was clean, all of his toys and stuff was cleaned for us, we got a doggy report card at the end and he seemed in good health when we picked rocky up after his 3 night stay. Our puppy was very excited …

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via Facebook
Carmen Candy Cruz

My family and I travel a lot and This is the only place I trust with my fur babies

via Facebook
Gwendolyn Case

Wouldn't leave my little guy anywhere else. Staff is the best!!!

via Facebook
Marc Boulanger

It was only fair that since we got to enjoy some play time while on vacation in Celebration, Fl. that our Harrison should get his play time as well, just like at home in Ma.

He loves it there.

Response from business owner

Mr. Boulanger, it was our pleasure to have Harrison spend quality time with us. Safe travels back home to Massachusetts!

via Facebook
Sean Teeple

This place is awesome! They took great care and became friends with our fur boys while we had fun at Disney! We will definitely be back and recommend to everyone staying in Orlando.

Thanks again Scott and crew 🙂

Response from business owner

Thanks Sean!

We are glad to hear Panzer & Rigby had a great time and thank you for your kind words. We can't wait to see them again soon.

via Facebook
Heather Szasz

After moving to Charleston South Carolina, I was in search for another boarding kennels, I had used Bass for years with my dogs. There is nothing like Bass here. The boarding kennels are small, I could smell pee when I walked in. I will …

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Response from business owner

We absolutely adore taking care of your pups, Heather. We're very glad to have made a lasting impression with you and your dogs.

via Facebook
Scott Leland

I be done a real injustice to Patty the Owner and the staff.. I bad mouthed them due to anger on stories being said on who said. He said she said after I was no longer there. I fell into there world and stepped into their level and fell for…

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via Facebook
Angela Lynn

Napoleon (mini pig) had a great time for the three days we were out of town. I was concerned because he has very specific needs, but he came home happy and healthy. Didn't give 5 stars because they were quite slow to return my phone call to…

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Response from business owner

Napoleon was so much fun to have here! Thank you for allowing him to stay with us. We also appreciate the feedback on our call turn around time. Safe travels!

via Facebook
Kyle Reeder

Can not say enough good things about this place. They were one of the few places that actually accepted out of town dogs. While we were at Disney for the day our Bella had an amazing time. She was always grinning ear to ear when we picked …

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Response from business owner

Thank you for the kind words, Kyle! Bella is an absolute joy to have here and we hope to see her soon!

via Facebook
Mary Ann Szewczyk Parker

We just recently had our Rescue, Pandora, there at Bass. She seemed to have had a Blast. Nicest place and staff ever. We couldn't have felt more at ease with the Pet Resort. So glad we chose to bring her along with us and place her at …

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via Facebook
Giovanna Guidicelli Gorra

It seems like my dog had a great time here. They said that he played and socialized which is just what I wanted. I did the first time discount and fear it may be too expensive for me to go back. To call them or get a call back is a process …

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via Facebook