Customer Reviews

Nice place , beautiful location, friendly staff . My dog had a good time here.

Maddie has been to" her spa "several times, she practically jumps out of our arms to kiss on the staff! She is also very excited to see us when we return to pick her up. As far as over booking during the holidays they told us they were over…

I love this place. I have driven an hour to board here because I think they are that good. They really get to know your dog and they do get lots of play time vs other places I have been where they just keep them in cages most of the day …

I first used Bass pet resort while evacuated during a storm. It was fantastic! The space is great for pets of all sizes. The staff is friendly and provide great service. I’ve used them several times and am always very happy with the service…

I’m always at peace of mind when I leave my 3 years Old English Bulldog at the Bass Pet Resort & Spa. They are very good and I feel like Rocky really enjoys going there for Boarding or just a day at play.

Friendly people who are always excited to see Monty! He comes home exhausted from playing with friends- so many grassy places to explore and enjoy for your fur-babies!

I am always comfortable with leaving my fur babies ( dogs ) with the staff at Bass. I have used both daycare and boarding. The staff is always caring and patient with me and my dogs. They take their time during check in to make sure all …

Best experience for sure, great staff, customer service A+, my baby past away in March this year, always when we were going in a long trip you guys were excellent with him and Botello was a character.

When we travel it is sometimes hard to find a good daycare for my service dog. Bass allows Lucy to enjoy her vacation every day as much as we do and when we pick her up she is happy and exhausted. I am a very firm believer that even as a …

Very happy with the level of care received by my two dogs during their recent long term stay at Bass Pet Resort & Spa. Very courteous & knowledgeable staff.

I have booked twice at Bass Resort and everyone is so friendly..they remember Roxy and Buttercup from last visit which makes them feel special 😊 I will definitely leave my babies at Bass without worries!!Thank You..

A very kind hearted owner! Thank you for all the hard work you do for the pups!

They took great care of my dogs while I was away. Highly recommend!

Bass Pet resort should be recognized and celebrated for the help and support they provide to local shelters and rescues. The resort helps with free boarding for e-list dogs until a foster can be found, boards dogs when fosters back out and …

The people are great and made sure that my dog was comfy and provided him his medicine while we were away. I recommend

Thank you so much for loving the animals and for doing all you do to help them and save them!! We need so many more of you out here in the world!!!! Great job Bass Pet and Spa!! God Bless you!!

They took great care of my dogs while I was away. Everyone is so friendly!

Offering great community support. Thank you

Love the work they do with the Pittie Party of Orlando.

I am currently having my dogs trial adoption through Pittie Party and they told us what a great facility you have and what great things you do for homeless pets in the central Fl area and if I ever need to board my dogs, that’s where I will…

Great Job helping out my 4 legged children ❤️❤️❤️ You guys a heart of gold!!

A wonderful place! Thank you for opening your facility for temporary housing for rescues. Countless lives are saved because of your ongoing gift!

Saw on FB the help you just gave "The Pittie Party of Central Florida" with the free boarding opportunity for their shelter/fostering and allowing these innocent pups to have a second chance at life and not get put down... !! <3

Bass Pet Resort and Spa definitely has a big heart for animals. They offered free boarding for a wonderful rescue group in Orange County who rescue pups on euthanasia list, Bass also will board pups being fostered if problem arises until …

I am the director of the dog rescue: The Pittie Party of Central Florida. We work with the euthanasia cases in local county shelters. Many of the dogs that are rescued, need a great deal of TLC, because of their past. Our organization does …

The staff is so wonderful and caring. I love this facility <3 <3

Bass Pet Resort & Spa is a beautiful facility and the owner has an extremely kind heart. The owner helps with a local rescue and has helped save rescue dog lives! I 100% recommend bringing dogs here! Awesome place.

Thank you for taking such good care of so many animals. Thank you for helping the dogs on the euthanization list at Orange County Animal Services.

Awesome staff who really love and care about dogs.

Best staff..accommodating and helpful!! Pets are always treated with the best care and love while staying at this facility...I highly recommend them to anyone who needs a trustworthy and reasonable place to board your pets with utmost …

I know of this pet resort through word of mouth from a local nonprofit dog rescue. This resort helps board shelter dogs who need a place to stay until they can find an adopter or a foster home. What an amazing thing to see from a business! …

The best accommodations and staff. Nowhere better.

An absolute asset to the canine rescue community- a top of the line facility and a true friend to the animal rescue world.

This place is a God send !!! Thank you so much for what you do!

5 stars! They do an amazing job caring for the dogs and also supporting community rescue efforts. Highly recommend boarding your pups here.

Patty and her staff are the most amazing people ever who truly care about each and every pets needs. They are the best I’ve ever had!!!!

The staff is wonderful and from the time you walk in, it is a positive experience. It is great to know that there is a place where our pets remain safe, other than our own home. Because we have been using the services for several years, we …

The staff is GREAT!!!! I feel that my dog Rocky feels that his home.I called at least one time and always is great news. I feel so happy and keep enjoying my vacation.I know that Rocky is been treated good because of his behavior when his …

My dog spent a week there, and he didn't seem in a hurry to leave. I think he enjoyed playing with the other dogs.

A huge service to the community. Thank you for all you do!

5 Stars, well deserved for the caring & committed staff as well as the owner who is an angel

They are the best with my babies!

They truly care about animals! 5-Stars!

amazing place, heard a lot of great things.

Bass Pet staff treat pets like their own and I am thrilled to have found a loving place to lodge my dog.

The staff at Bass Pet Resort & Spa are so loving and caring! They genuinely love pets and are experienced with all situations! I trust them to keep my dog happy and healthy each time I travel. Highly recommend!

They have taken great care of our dogs for several years now. Appreciate the love and attention they give our furry family members when we must be away from them.

Took very good care of my dog and he was happy to see us.

We usually board our elderly dog at another place that happened to be full during our trip. They had suggested Bass Pet Resort and am I glad they did. Im not even sure jasmine missed us the whole week. They made sure she was comfortable on …

I board my dog rarely, but when it has become necessary, I haven't hesitated to use Bass Pet Resort. Every experience there has been good. I trust the personnel there to take excellent care of my boy.

This was my dog's first visit, and he had a great time! He was walked multiple times a day, and had the opportunity to play with other dogs. The staff is very responsive, always happy to answer questions and give an update on your pet.

We took our Bella here while we visited Universal. The staff at check in were so helpful. We chose the package that offered more walks and playtime. When we picked Bella up she was happy to see us but clearly liked being with the staff. We …

Staff very friendly. Dog was happy and clean when we picked him up. Facility is nice and very convenient to theme parks and surrounding hotels. No surprises. Will be using Bass Pet Resort again.

great place my best friend was really happy there the staff was really professional I strongly recommend Bass Pet Resort & Spa your dog or cat will for ever be thankful

I was very happy with your services

Everything was perfect.Thank You

We had a great experience. Our 2 chihuahuas stayed for 2 days while we were visiting the Disney parks- the location and facilities are amazing and the staff was wonderful.

Our pup, Rua, has been staying here for the past 10 months, at least twice a month for overnight stays and daycare at least twice a month. She is excited to leave me behind when the staff takes her out of my hands. I love the report card …

We Have been using Bass Pet Resort for about 5 years and we are very happy each time . Our German shepherd Rizzo loves going too. We highly recommend Bass Pet Resort.

dogs seem happy when they are there

dogs go right in with no problems when that happens with our dogs i know they are in good hands. it makes me feel better leaving them

Bass pet resort and spa is one of the best places we have ever seen. they are always friendly and take time up with our fur baby. I would highly recommend them. they always give us a behavior report on our fur baby, it make us feel good …

It really is the vacation your dog needs too! Our family of 3 GSHP 's seemed really happy after 7 days of being boarded.

Clean facility Professional Service, great location. If you're going to Disney World or any of the other attractions in and around Orlando this is the perfect place to leave your pet. The rates were much much better than the rates where I …

If I need boarding I bring my pups here!The staff is nice and they keep track of how they do while they are there. I have no complaints and by my pups tails wagging they dont either.They come home happy which of course makes me happy.Thanks…

They took exceptional care of our two girls who are 14 1/2 and 10 years old.

My dog is always well cared for. The folks at Bass are kind and caring. My dog gets his medicine consistently and gets very excited the night before when we “pack his bag”. He is up very early the next a.m. and anxious to go. I am very …

Thanks to the staff at Bass Pet Resort & Spa for taking care of Samantha, Sasha, Samson, Destiny and Stormi!!! In the last couple of months they have been there approximately 3 times for long weekend visits. When I pick them up they are …

Great place to bring your pet. My dog actually loves going. He get play time and tucked in at night . I bring his bed and it's washed when I pick him up. He also gets a nice bath before he comes home.

The team at Bass Pet Resort & Spa were awesome!! Was totally comfortable and secure that our family dog was in great hands. We will be using them from now on when we have to go out of town.

My husband and I searched tirelessly to find a place we could trust with our puppy. We were so nervous to leave her at first but taking her to the Bass Pet Resort was the best decision we ever made. They treat her like she is part of their …

Love this place. Been brings several of my dogs here for years and they are always treated like family!

My dogs stayed here in there own suite would recommend them again. I wish they had cameras or they would post pictures but I think overall they where good.

Came to area for annual timeshare visit. As it turns out resort no longer allows dogs but we weren’t willing to pay for a hotel that would as we paid for our timeshare. Bass was gracious enough to keep our boy, Kion. The price was …

While visiting Florida we were invited to join our children and grandchildren at Disney World for a few days last year. We needed a kennel for our 2 pups who were traveling with us and I found Bass Pet Resorts. We visited there and found it…

We found Bass Pet Resort by chance when we rented a house nearby for the winter. We took advantage of the doggy daycare several times while we were in the area. I would not hesitate to recommend their facility for boarding or daycare …

They truly went above and beyond to watch our beloved Bear. Bear is very shy and doesn't take to strangers he always leaves terrified. But when we picked him up from Bass he was happy the staff was very friendly they called us to give us …

They treat your animals like family, They are the nicest most caring loving facility I have ever encountered.. They have constant reports on your animals, as well as pictures.. I could go on and on about how over the top this facility is…

You cannot ask for a better more caring place to watch your pets! Every staff member I interacted with was professional and made me feel like my dogs were in good hands. My senior dog received the special attention he needed and our puppy …

This place is amazing. We boarded our two dogs and rabbit there for more than a week and they took great care of our babies. We were concerned about leaving them for so long, but the staff was great and very reassuring. It was so completely…

Our Jupiter loves it here. He is shy, but by the end, he walks right past us as if to say I'm good. Jupiter is so sleepy from all the fun both times he had during his stays here that he falls asleep and most of the first day back home. They…

We went here when Disney was on a reservation only acceptance. The place is out of the way but the staff was amazing with our dog. Hes almost 10 and only his second time in his life kenneled.. first being at Universal itself. I would …

My puppy, Bodi, loves coming here, he is always excited when we round the corner before we are even on property. They take such great care of all the "babies", they treat them as they were their own. I would always use and recommend Bass …

I contacted Bass Pet Resort when I had to evacuate for a hurricane in South Carolina and needed a place for my 3 dogs as where we were staying did not allow pets. They were wonderful and accommodating. I would recommend.

Love this place! I only come when we go to Disney but each time they remember me and my dog. They make it so I can feel comfortable leaving my dog there all day knowing he will be well cared for and have fun playing with the other dogs.

Brady loved staying here. He was very well cared for. We called each day to check on him and the staff was always very nice and reported on how he was doing. They keep everything very clean and they have several different packages to suit …

Great service from check in to check out. Staff was very friendly and caring for my golden retriever. Definitely get the grooming package so when you pick up your best friend they will look and smell pristine.

I’ve used them 3 times when …

I've been taking my dog scooter to Bass for a year and a half. He is full of energy and at 55 pounds still thinks he's a lap dog The staff treat him like their own and I never have had any incidents while scooter has been under their care. …

We are from Michigan and left our Doodle at the Bass Pet Resort. She had never been left before and I was anxious about leaving her. She is my baby. I did not need to worry. They treated her like gold. Heidi had a great time and I was able …

5 stars however Will or Justin must be present at all times including bathing and nail clipping where Hennie is concerned. Thank you both for taking such good care of her.

Traveled all the way from TN and had our reserved place turn our dog away due to separation anxiety. In a pinch and just before closing we contacted Bass Pet Resort. This place was amazing and extremely accommodating to help us. Everyone…

I’ve used Bass Pet once before, using her this trip, and have planned a future stay for her. Placing my puppy in the professional hands of this facility, I know that on my extended trip I will be assured that my dog is cared for. I’ve had …

my dog was so well taken care of. everyone working there appears to enjoy their work.

Our dog has been here 3 times. She gets excited when we are driving up to the resort.

The facility, property and the staff,

used other pet resorts in Orlando,

BUT Bass Pet Resort and Spa exceeded our expectations

Brought my two puppies to the resort for 4 days. They came home happy! That meant more to me then anything. At other boarders , my puppies came home very attached and for the lack of a better word scared and sad. I will definitely be going…

We're visiting the area and wanted to do a human activity that we couldn't include our dogs. We found Bass Pet Resort & Spa. We went for a visit, no restrictions on dropping by. We were greeted in a friendly and professional manner. Rebecca…

They took great care of our dog! He loved playing with all of his new friends and can’t wait to go back.

My boys Zeus and Hades had a great time. Zeus was happy he got his pool time and Hades was happy he got to see all the people and other dogs. Very close to my house and so convenient I would definitely use their services again.

Loving and Caring staff, the location is always clean. The hours are perfect for the vacationing guest, or busy work professional (7am to 6pm). I wouldnt trust anyone else with my dog.. and from the looks of my facebook page – my dog …

My dogs absolutely LOVE going to Bass Pet Resort & Spa, they get so excited they happy creams try to run to them out of the car. The staff is very friendly and kind; my dogs run to them like they are part of the family.

The staff here was very nice, the place was clean, all of his toys and stuff was cleaned for us, we got a doggy report card at the end and he seemed in good health when we picked rocky up after his 3 night stay. Our puppy was very excited …